Your Custom Kit Questions, Answered (An In-Depth FAQ)
Article Summary
Have questions about creating a custom paint by numbers kit? You're not alone. In this definitive guide, founder William Murdock answers the most common questions our community asks, from photo selection and design previews to production timelines and choosing the right color count. Get the expert answers you need to order with complete confidence.
The idea of turning a personal photo into a work of art is exciting, but it naturally comes with questions. As the founder of Paint On Numbers, I believe that transparency is a cornerstone of a great creative experience. We've compiled the most common questions we receive from our community on Reddit, social media, and directly through our support channels.
This is your definitive resource for everything you need to know about the custom kit process. My goal is to provide you with the expert answers you need to order with complete confidence.
Photo Quality & Selection
What kind of photo is best for a custom paint by numbers?
The best photos are bright, clear, and high-resolution with a close-up subject (1-4 people or pets is ideal). The most common issue we see is customers submitting low-quality files from social media. Always use your original camera or smartphone photo for the best possible result. For a complete checklist, see our definitive Perfect Photo Guide.
What happens if my photo isn't good enough?
Our process is human-led. An expert artist from our team personally reviews every single photo submitted. If there are any issues with resolution, lighting, or composition that would prevent a beautiful final painting, we will contact you immediately via email to request a different photo. We will not proceed until we are confident we can create a masterpiece for you.
The Design & Production Process
Will I see a preview of my design before it ships?
Yes! We are happy to provide a preview of your custom design. Simply contact our customer support team with your request, either before or after placing your order, and our artists will prepare a preview for your approval.
How long does the entire custom process take?
Because every kit is meticulously designed by a real artist, please allow 2-3 business days for the design process. After that, standard shipping times apply. This artisan-led approach takes a little longer than automated services, but it's our guarantee of a superior, more personal result. You can learn more in our detailed look at Our Design Process.
Product Details & Options
Which color count should I choose (24, 36, or 48)?
This depends on your photo and desired result. For simpler images or a more "painterly" style, 24 colors is great. For most portraits, 36 colors offers excellent detail. For complex photos with multiple subjects or for those seeking the highest level of photorealism, the 48-color "Masterpiece Edition" is the definitive choice.
What's included in the custom kit?
Your custom kit is an all-inclusive art studio. It includes your pro-grade, numbered linen canvas; a complete set of high-pigment acrylics tailored to your photo; a professional set of three wooden brushes; and all necessary accessories. For a full breakdown, see our Ultimate Guide to Custom Kits.
Ready to Create Your Own Masterpiece?
The most meaningful art is the art that tells your personal story. Turn your favorite photo into a one-of-a-kind creative experience today.
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