FAQ's

Q: Do I need any artistic skill to use your kits?

No. If you can match a number, you can make something beautiful. Our kits are beginner-friendly and stress-free.

Q: What is the difference between paint by numbers and diamond painting?

Paint by numbers uses acrylic paint to fill numbered areas. Diamond painting uses resin diamonds applied with a stylus.

Q: What kind of photo should I upload for a custom kit?

Use a bright, high-resolution image. Close-ups of 1–4 people or pets work best. Avoid dark, blurry, or low-contrast photos.

Q: How long does it take to create and ship a custom kit?

We typically craft your custom kit in 2–3 business days and ship with tracking right after.

Q: Will I see a preview before my custom kit ships?

Yes. Contact support and we’ll prepare a preview for your approval.

Q: Is my payment information secure?

Yes. All transactions use SSL encryption and Shopify’s secure checkout.

Q: Where do you ship from?

We ship from multiple partner facilities to keep delivery fast and pricing fair, without compromising quality.

Frequently Asked Questions

Need help? You're in the right place. We’ve answered the most common questions below. If you need more help, just reach out, our support team is here for you.

Product Questions

What is included in a Paint On Numbers kit?

Each kit includes a premium numbered canvas, artist-quality paints or diamonds, three brushes, a reference sheet, and a hanging kit. It’s everything you need to create art you’re proud of.

Do I need any artistic skill to use your kits?

Not at all. If you can match a number, you can create something beautiful. Our kits are beginner-friendly and stress-free.

What is the difference between paint by numbers and diamond painting?

Paint by numbers uses vibrant acrylics to fill numbered spaces. Diamond painting uses shiny resin diamonds applied with a stylus. Both are satisfying, relaxing, and rewarding in their own way.

Custom Kits

What kind of photo should I upload for a custom kit?

Pick a bright, high-resolution image. Close-ups of 1–4 people or pets work best. Avoid shadows, blur, or dark photos for best results.

How long does it take to create and ship a custom kit?

We take 2-3 business days to craft your custom kit. Once it's ready, we ship with tracking right away.

Will I see a preview before my custom kit ships?

Absolutely! We are happy to provide a preview of your custom design. Simply contact our customer support team with your request, either before or after placing your order, and our artists will prepare a preview for your approval.

Ordering & Payment

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. Every transaction is secured using SSL encryption and Shopify's trusted checkout system. Your information stays private.

Shipping & Delivery

Where do you ship from?

We’ve partnered with reliable international suppliers to ship directly from multiple regions. This helps us keep delivery fast and prices fair, without compromising quality.

How long does shipping take?

Most orders arrive within 5–8 business days. You'll receive a tracking link as soon as your package is on its way.

Do you ship internationally?

Yes, we ship worldwide. Delivery times may vary slightly depending on your country’s location and customs process.

How can I track my order?

You'll receive a tracking number by email. You can also check the status any time on our Track Your Order page.

Returns & Support

What is your return policy?

Unopened, unused kits can be returned within 30 days. Custom kits are final sale. Full details are on our Returns & Refund Policy.

What if something is missing in my kit?

Let us know your order number and what’s missing. We’ll send you replacements immediately, on us.